At Metric Farms, we are committed to providing premium cannabis products including flower, exotic strains, pre-rolls, vapes, wax, moonrocks, edibles, and THC gummies. Because these products are consumable and sensitive to handling, our refund and return policy is designed to maintain product safety, freshness, and customer satisfaction.
Return Eligibility
Due to the nature of cannabis products, all sales are final once the order has been delivered. For health, safety, and quality control reasons, we do not accept returns of opened or used products.
Products covered under this policy include but are not limited to:
- Cannabis Flower
- Exotic Cannabis Strains
- Pre-Rolls
- THC Vapes and Vape Cartridges
- Disposable THC Vapes
- Cannabis Wax & Concentrates
- Moonrocks
- Snowballs
- THC Edibles
- THC Gummies
- Pre-Packaged Cannabis Products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
When contacting us, please provide:
- Your order number
- A clear photo of the product
- A photo of the packaging
- A brief description of the issue
After review, we may offer one of the following solutions:
- Replacement of the product
- Store credit
- Partial or full refund
Refund Processing
Once a refund request is approved, the refund will be processed within 3–7 business days.
Refunds may be issued through:
- The original payment method
- Store credit for future purchases
- Replacement product shipment
Processing times may vary depending on the payment provider.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled.
If you need to cancel an order, please contact us as soon as possible.
Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned once delivered:
- Cannabis Flower (Indoor, Exotic, Mixed Light, Smalls)
- Pre-Rolls
- Vape Cartridges and Disposable Vapes
- Wax and Concentrates
- Moonrocks and Snowballs
- THC Edibles and Gummies
- Pre-Packaged Cannabis Products
Shipping Issues
Metric Farms is not responsible for delays caused by:
- Shipping carrier delays
- Weather conditions
- Incorrect shipping address provided by the customer
- Failed delivery attempts
Customers are responsible for ensuring that their shipping address and contact information are correct at checkout.
Contact Us
If you experience any issues with your order, please contact our support team.
Metric Farms Support
Website: https://metricfarms.com
Email: support@metricfarms.com